Blog
How a dialer is actually run: what the engine decides, which numbers to watch and where contacts get lost. Written from call centers in production.
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Your contact rate is not what your report says
Most CRMs calculate contact rate against their own database instead of the phone system. The gap can be 20 points. How to get the real number.
August 28, 2026 · 4 minRead → -
How much time your operation loses on voicemail
Between 10% and 20% of answered calls are voicemail. The math on what it costs per month and how automatic detection recovers that time.
August 27, 2026 · 3 minRead → -
How a dialer decides how many calls to launch
What pacing is in a predictive dialer, how the abandonment control loop works, and why ramping up slowly and cutting fast is the right strategy.
August 26, 2026 · 4 minRead → -
WhatsApp and SMS share the same legal contact quota as calls
In collections, the contact limit per debtor adds up calls, SMS and WhatsApp. A system that counts them separately breaks the rule while believing it complies.
August 25, 2026 · 3 minRead →
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