The Vicidial alternative that does not force you to start over
Vicidial opened the road and did it well. The problem is not that it does not work: it is what it costs to keep it running as the operation grows.
En corto
- We migrate your portfolio, dispositions, users and recordings, not start from zero.
- The dialplan stops being a file someone edits by hand: the rules live in the system.
- Chile's Law 21.320 is applied before dialing, not in a manual someone has to remember.
- A 2-week trial set up with your real data, no card.
What Vicidial does well
Vicidial solved a real problem and solved it before anyone else: predictive dialing on Asterisk, with pacing control and list management, free and auditable. Many operations in Chile run today because of that, and there is no point pretending otherwise.
What changed is the context. An operation that now has WhatsApp, SMS, regulatory compliance and supervisors who need to see the operation live is asking Vicidial for things it was not designed for.
Where it starts to hurt
The interface. A new agent takes a while to learn it, and every extra screen is time not spent talking to anyone.
The dialplan. Changing a dialing rule means editing config files and reloading Asterisk. That concentrates the knowledge in one person, and when that person is out, the operation waits.
Compliance. Law 21.320 limits contact frequency and hours for collections. In Vicidial that is handled with lists and hours set by hand: it works as long as someone remembers.
Omnichannel. WhatsApp and SMS stay as separate systems, so the customer's history splits into three different inboxes.
What changes with NeervoX
The engine is still Asterisk, because it is the right one for this. What changes is everything on top.
Dialing rules, hours and contact limits live in the system and change from a screen. Law 21.320 compliance is evaluated before originating each call: if a contact already hit their weekly quota, it is not dialed, and it does not depend on anyone keeping it in mind.
Voice, WhatsApp and SMS are the same conversation, with a single history per customer. And AI voicemail detection runs in under 2 seconds, so the agent does not spend their turn talking to a recording.
What the migration looks like
You do not start from zero. We bring your portfolio with its phones and history, your dispositions exactly as you have them set up, your users and your recordings.
The order is always the same: assessment of what you have today, setup, data load and testing, and a soft launch with part of the operation before moving everything. No one switches dialers on a Monday at 9 a.m.
During the soft launch both systems can coexist, so if something does not fit there is somewhere to fall back to.
The honest way to compare two dialers is to see them with the same portfolio. That is why the trial is 2 weeks with your real data, no card: at the end you know whether it works for you, with your numbers and not a brochure's.
Probar NeervoX 2 semanas gratis