NeervoX is modular: pay only for what your operation uses

One engine, different scope depending on what you contract. Each module turns on or off per installation, with no separate software versions.

What always comes included

There is a base that is never sold separately because the system does not work without it: the dialing engine, agent and user management, campaigns and call disposition. That is the dialer.

On top of that base, each operation shapes its own scope by turning on the modules it needs.

The modules sold separately

There are eleven, each solving a specific problem:

WhatsApp — inbox, campaigns and templates inside the same customer record.

SMS — text message sending and its campaigns.

Ivonne (AI) — the assistant that analyzes the operation and proposes actions for a supervisor to approve.

Broadcast IVR — mass voice outreach with a menu tree, no agent on the line.

Blocking & collections compliance — weekly contact quota and disposition-based blocking, applied before dialing. Can be turned off only when another system already tracks it.

Collections — payment commitments, promise tracking and its inbox.

Quality — call evaluation and feedback to the agent.

Internal chat — messaging between supervisor and agents inside the CRM.

Feasibility — address coverage lookup before offering the service.

Voicemail detection — cuts calls answered by an automated voicemail.

Phone ranking — prioritizes which number to call first for each customer, based on contact history.

How the switch works

Each installation serves a single client: it is not a platform where several companies share a server. That is why each module's switch is a simple setting, with no need to separate data between accounts.

Turning a module on or off shows up on the settings screen within seconds, with no restart and no deployment involved. And if the database has any trouble checking the status, the module stays available by default: a technical hiccup should never leave a paying client without a feature mid-shift.

Why buy it by the piece

Not every operation needs everything. A small collections desk can start with just the dialer and compliance, no WhatsApp or AI. A large sales operation may need Broadcast IVR and phone ranking from day one.

Paying only for what you use, and being able to add a module later without migrating systems or renegotiating the whole contract, is the whole idea.